Owner's Responsibilities

Juan & Andy can do their best work without becoming 'Extra Grumpy' the client agrees to:

Ensure that client responsibilities include providing a flat, safe work area with at least 6 feet of clearance around the vehicle, as this is essential for effective vehicle maintenance.

Ensure that client responsibilities include providing easy access to a working water spigot and a standard 110V power outlet, unless otherwise arranged, to avoid any detailing fees during vehicle maintenance.

It is essential for clients to understand their responsibilities, ensuring that their roofs are walkable, free of clutter, and devoid of any soft spots or holes in the membrane. Addressing these aspects can help avoid additional detailing fees that may arise from neglecting not checking

Clients must understand their responsibilities, ensuring that all windows, vents, cargo doors, doors, and any other openings are closed and secured to prevent any water damage. This is also essential for maintaining the vehicle and avoiding additional detailing fees.

Clients must understand their responsibilities by ensuring that all slide-outs are out and that the slides and seals are in good condition, which is essential for proper vehicle maintenance and avoiding additional detailing fees.

Clients must ensure they fulfill their responsibilities by removing all personal items and valuables from the RV or vehicles before service. We are not responsible for lost items, which is an important consideration alongside detailing fees and vehicle maintenance.

Clients must give us 24 hours' notice of cancellation. If we arrive and cannot work because you forgot or didn't complete any of the client responsibilities checklist, and unless it can be rapidly addressed, there will be a $75 'Grumpy Fee' for our time and fuel. Additionally, if we need to travel outside of the surrounding Boise, ID area, there will be a Mobile Service & Fuel Fee of $1.25 per mile on top of the $75 fee. So please don't make us drive for nothing! We truly appreciate our Grumpy Customers.

We understand that many RVs and motorhomes these days come equipped with solar panels on their roofs. Due to the sensitive wiring and electronics involved, our policy is to perform a gentle spray under the solar panels. We also remind clients of their responsibilities regarding vehicle maintenance, as detailing fees may apply for additional services.

Because pet hair takes forever to get out, clients should be aware of their responsibilities regarding vehicle maintenance. There will be a minimum surcharge of $65 depending on the severity, with RVs incurring higher detailing fees. So if your dog or cat lives in the backseat, prepare to open your wallet. GRRR

We are fully insured; however, client responsibilities include understanding that we are not responsible for pre-existing damage, such as failing clear coats, brittle or oxidized seals, or any loose trim of any kind. Additionally, detailing fees apply for our services. Before we start, we will do a walk around and document any existing issues to ensure proper detailing